Wayfair promotes Sahni to fill VP of service ops spot

Wayfair promotes Sahni to fill VP of service ops spot

BOSTON — Digital native residence furnishings retailer Wayfair has promoted Sanjeev Singh Sahni to vice chairman, service operations.

On this position, Sahni will drive the technique and execution of Wayfair’s North American service operations, together with design, product, course of and expertise implementation.

“Sanjeev’s intensive expertise in technique, logistics, product growth and customer support, make him well-suited for this new alternative,” stated Thomas Netzer, chief working officer, Wayfair. “Beneath his management, we are going to proceed to construct upon our distinctive buyer expertise as we innovate and discover new methods to thrill our prospects.”

Sahni joined Wayfair in 2017 because the founding father of worldwide provide chain, focusing particularly on the digital forwarding and logistics companies. He has since led each the client expertise and customer support capabilities at Wayfair, the place he owned the design, construct and scaling of Wayfair’s post-order buyer expertise.

“I’m very excited to guide Wayfair’s operations and buyer expertise into a brand new degree of effectiveness,” Sahni stated. “As we more and more leverage know-how at scale, notably the applying of information science, we are going to proceed to drive innovation and new breakthroughs throughout our world-class customer support expertise. It’s an honor to be main the cost on this entrance.”

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